How do I make a booking?

You can make a booking by visiting our website, selecting your desired tour or package, and following the prompts to complete your reservation. For further assistance, you can contact us via this form

Can I book multiple tours at once?

Yes, you can book multiple tours or activities in a different transaction. Simply choose what you want and proceed to checkout.

What payment methods do you accept?

We accept major credit and debit cards for international transactions and M-PESA for east African Countries which support M-pesa in their mobile banking.

Feel free to contact us and we'll help you out as soon as we can.

How will I receive my booking confirmation?

Once your booking Transaction is complete, you will receive a confirmation email with all the details, including your booking reference number, Date & Time, and Transaction code

What is your cancellation policy?

Our cancellation policy varies by service. Generally, you can cancel tours and activities up to 30 days in advance for a full refund. Please review our Cancellation and Refund Policies for detailed information.

How do I cancel my booking?

To cancel your booking, log in to your account, navigate to your booking history, select the booking you wish to cancel, and follow the prompts. You will receive a confirmation email once the cancellation is processed.

How long does it take to receive a refund?

Refunds are typically processed within 5-10 business days for credit/debit card payments and 1-2 business days for MPESA transfers. Processing times may vary depending on your bank or payment provider.

Can I modify my booking instead of canceling?

Yes, modifications are possible depending on availability and the terms of the booking. Contact our customer support team for assistance with modifications.